Antony Ariel Caisa Ronda, Ángel Alberto Villarroel Maya
Objective: The study analyzed the organizational climate factors in a municipal decentralized autonomous government in the province of Cotopaxi. The purpose was to identify the dimensions rated highest and lowest by public servants and to generate relevant input for decision-making in leadership and human talent management. Methodology: A quantitative, non-experimental, descriptive study was conducted. Data collection was carried out using a structured questionnaire with a five-point Likert-type scale, administered to public servants of the municipal GAD. The reliability of the instrument was assessed using Cronbach’s alpha coefficient, yielding a value of 0.983, and data processing was performed with SPSS software, using benchmarks for interpreting the results. Results: The findings revealed that the organizational climate was predominantly perceived as low (44.40%), while the leadership (66.90%), commitment (64.50%), and work environment (63.80%) dimensions reached intermediate levels of acceptance. Strengths related to trust in leadership, initiative, and openness to change were identified; however, weaknesses persisted in work organization, recognition, professional development, equity, and resource availability. Conclusions: It was concluded that the organizational climate exhibits significant gaps that limit the consolidation of a favorable work environment. The results provide empirical evidence for the design of institutional policies aimed at strengthening leadership, recognizing performance, fostering professional development, and providing resources. Furthermore, they open future lines of research focused on the comparative analysis of organizational climate in various public management contexts.
Efficient administrative management in social programs is a key factor in ensuring effectiveness, sustainability, and beneficiary satisfaction. The projects of the Decentralized Autonomous Provincial Government of Santa Elena (DAPGSE) require a structured approach to planning, organization, direction, control, and evaluation to optimize resources and outcomes. The aim of this study was to analyze the relationship between administrative management and the results achieved in the social projects implemented by DAPGSE. A descriptive and correlational quantitative approach was applied, surveying 352 beneficiaries and 75 public officials in 2023 through questionnaires based on the Likert scale and the SERVQUAL model, assessing dimensions such as tangibility, reliability, responsiveness, assurance, and empathy. Data were analyzed using Spearman’s Rho correlation coefficient with GNU Octave. Beneficiaries rated reliability (4.46), responsiveness (4.54), assurance (4.56), and empathy (4.46) positively, while tangibility obtained a lower mean score (3.76), highlighting the need for improvements in infrastructure and resources. The correlation between administrative management and the outcomes achieved was strong and significant (r = 0.821; p < 0.001), confirming that efficient management directly impacts service quality and beneficiary satisfaction. A well-structured administrative management system in DAPGSE’s social programs enhances operational efficiency, optimizes the use of public resources, and strengthens perceptions of quality and trust among beneficiaries. The implementation of control mechanisms, continuous feedback, and staff training emerges as a key factor in ensuring sustainable and effective results.
Lourdes Gabriela Álvarez-Lozano, Miguel Santiago Andrade-López
The use of Information and Communication Technologies (ICT), as part of modernization, is vital \nfor the success of a company or state organization, thanks to the facilities they provide. Within this \nreality, it is observed that human resources are unaware of the risks and situations of vulnerability \nto which certain entities may be subject in areas related to the management, protection of assets \nand information; due to computer attacks or physical disasters. This article addresses the \nimportance of knowledge of the security policies that the Autonomous Decentralized Municipal \nGovernment of the Cantón Biblián (GADMCB) must have, to mitigate risks in their systems, \nnetworks and access to information, starting from the analysis of the current situation of the \norganization and based on the ISO 27002: 2013 standard, a proposal for information security \npolicies is proposed to safeguard, protect and support information of internal and external users \nthat the entity has