The term ‘Web3’ refers to the practices of participating in digital infrastructures through the ability to read, write and coordinate digital assets. Web3 is hailed as an alternative to the failings of big tech, offering a participatory mode of digital self-organizing and shared ownership of digital infrastructure through software-encoded governance rules and participatory practices. Yet, very few analytical frameworks have been presented in academic literature by which to approach Web3. This piece draws on the theoretical lens of infrastructure studies to offer an analytical framework to approach the emergent field of Web3 as an exploration in ‘how to infrastructure’ through prefigurative self-infrastructuring. Drawing on qualitative examples from digital ethnographic methods, I demonstrate how the origins of Web3 reveal the intentions of its creators as a political tool of prefiguration, yet its practices reveal the inherent tension of expressing these ideals in coherent technical and institutional infrastructure. Thus, I argue that one of the fundamental challenges Web3 is negotiating through technical and governance experiments is ‘how to self-infrastructure?’.
Vincent Schlatt, Johannes Sedlmeir, Simon Feulner, Nils Urbach
Know your customer (KYC) processes place a great burden on banks, because they are costly, inefficient, and inconvenient for customers. While blockchain technology is often mentioned as a potential solution, it is not clear how to use the technology's advantages without violating data protection regulations and customer privacy. We demonstrate how blockchain-based self-sovereign identity (SSI) can solve the challenges of KYC. We follow a rigorous design science research approach to create a framework that utilizes SSI in the KYC process, deriving nascent design principles that theorize on blockchain's role for SSI.
Dennis Lamken, Tobias Wagner, Tim Hoiss, Karl Seidenfad · 7 authors
The design and implementation of a blockchain as an infrastructure for a supply chain with efficient tracking and tracing is a recurring software design problem. The design pattern "Blockchain Data Management (BCDM)" provides a meta-model, chaincode for data object management and a REST-API for integration in a supply chain infrastructure. The analysis is grounded in the experiences of the NutriSafe research project with its scenarios and its use of the Hyperledger Fabric framework as technical platform.
The predicted embracing of thriving knowledge societies is increasingly compromised by threatening perceptions of information overload and attention poverty, opportunity divides and career uncertainties. By integrating system dynamics, discrete-event, and agent-based modeling, this paper traces the roots of these symptoms back to their causes of information entropy and structural holes, invisible private and undiscoverable public knowledge which together characterize the sad state of our current knowledge management (KM) and creation practices. Looking forward, it proposes a decentralized generative KM approach that prioritizes the capacity development of autonomous individual knowledge workers not at the expense but as a viable means to foster a fruitful co-evolution with traditional organizational KM systems. As part of an ongoing design science research and prototyping project, this systems thinking and hybrid model perspective complements a succession of prior multidisciplinary publications on the subject.
Organizations are utilizing new technologies including distributed ledgers to challenge value accounting within global capitalism. This paper investigates new radical digital accounting practices underpinning this form of organizing and explores the development of new technologies of value accounting practices enabled by distributed ledger technologies, such as generative value accounting. This theory paper makes use of the concept of the sociotechnical imaginary as it offers a framework for understanding how a technologist’s vision of the ideal future influences their design choices in the present with Holochain as a specific case.
Chris Elsden, Kate Symons, Raluca Bunduchi, Chris Speed · 5 authors
Recent work within HCI and CSCW has become attentive to the politics of data and metrics in order to highlight the implications of what counts and how. In this paper, we relate these discussions to the longstanding distinctions made between value and values. We introduce literature on 'Valuation Studies' and argue for understanding the politics of data through valuation - an ongoing social practice that transforms socially embedded values into different forms of more abstract value. This theoretical work is developed through an ethnographic study of contemporary UK charity shops, as a site focused on the labour of valuation, but embedded in both local and global values. Through this study, we consider implications for the intervention and design of 'data-driven innovation', with a particular focus on distributed ledger technologies. We argue that these technologies inevitably engage in valuation, and require careful attention to the ongoing processes by which value is translated and performed by different stakeholders.
Open access
Information Systems Theories and Implementation
FinTech, Crowdfunding, Digital Finance
Innovative Approaches in Technology and Social Development
In this paper we unpack empirical data from two domains within the Blockchain information infrastructure: The cryptocurrency trading domain, and the energy domain. Through these accounts we introduce the relational concepts of Blockchain Assemblages and Whiteboxing. Blockchain assemblages comprise configurations of digital and analogue artefacts that are entangled with imaginaries about the current and future state of the Blockchain information infrastructure. Rather than being a black box, Blockchain assemblages alternate between being dynamic and stable entities. We propose Whiteboxing as the sociomaterial process which drives blockchain assemblages in their dynamic state to be (re)configured, while related artefacts and imaginaries are simultaneously transformed, creating dynamic representations. Whiteboxing is triggered during disconfirming events when representations are discovered as problematic. Complementing existing historical accounts demonstrating technologies in the making, the contribution of this paper, proposes whiteboxing as an analytical concept which allows us to unpack how contemporary technologies are created through entrepreneurial activities.
Given the ubiquity of digital technologies, and increased use of autonomous algorithms, it is likely that many of today’s social and organizational processes will one day include autonomous elements. The Bitcoin blockchain is likely the first case of an increasingly generative and autonomous way of organizing, and the specific properties of blockchain infrastructures—distribution of control, openness to manipulation, and generativity of the underlying source code—make it an ideal case to study patterns of self-organizing. This paper investigates the phenomenon of self-organizing through a study of forking in the Bitcoin blockchain infrastructure between 2010 and 2016. It adds to the emerging body of research on digital infrastructures, and particularly blockchain infrastructures, by conceptualizing forking as a pattern of self-organizing in blockchain infrastructures that specifically involves the underlying infrastructure, the scale of code changes, individual objectives, and collective adoption, whether specific or general. Thus, this paper demonstrates how forking in blockchain infrastructures mediates between divergent organizing objectives and existing capabilities, on the one hand, and generates self-organizing on the other hand. In this paper, we further contextualize our findings in extant work on digital infrastructures, offer a guide for designers of blockchain infrastructures, and propose the concept of “generative mirroring” as a pattern through which blockchain infrastructures and organizing adaptively coevolve.
Yingli Wang, Catherine Huirong Chen, Ahmed Zghari-Sales
While blockchain technologies are gaining momentum within supply chains, academic understanding of concrete, real-life design and implementation is still lagging, hence offering very limited insights into the true implications of blockchain technology on supply chains. This paper reports a two-year design science research (DSR) study of a smart contract initiative piloted by a consortium in the UK’s construction sector. We seek answers to the research question, ‘How should a blockchain enabled supply chain be designed?’ Guided by the theory of business model, we explore how a group of supply chain actors collectively designs and pilots a blockchain solution that addresses the supply chain transparency and provenance problem. Our research is one of the very few longitudinal empirical studies to offer in-depth evidence about how blockchain is deployed in complex multi-tier supply chain networks. In compliance with DSR research paradigm, we make contributions at three levels: designing and instantiating the blockchain architect and proving its utility in addressing the target problem; developing a set of design principles as a mid-range theory that can be applied and tested in different blockchain supply chain contexts; and refining and extending the kernel theory of business value at supply chain network level.
Dominique Boullier, Niranjan Sivakumar, Maxime Crépel, Stéphane Juguet
Payments architectures are on the verge of a great bifurcation that must be documented in order to be debated. Google is moving towards a quasi bank while Apple and Google disseminate payment systems over smartphones. At the same time, block chain might become a distributed ledger introducing a radical new model of trusted third-party. The detailed history of credit card systems helps understand why the game of security has always been trigged by a delegation process of the risk to third parties and by the cat-and-mouse game of security and fraud. Technologies were designed to solve these issues but have always been closely related to innovations in institutional assemblages. These payments systems shape our social life and the stakes of trust that we put in these architectures require a truly political examination.
The purpose of this study was to describe social movement meeting organization and to increase the understanding of organized spaces for collective action. This paper contributes to several research streams. Firstly, this study advances a novel research stream conceptualizing social movements as spaces, and particularly as open rather than isolated spaces. Secondly, it raises meetings into the focal point of organizing and offers a multisided examination of meeting organization instead of limiting structure under one label such as network or formal organization. Thirdly, by focusing on organizing based on multiple logics and partial organization this study brings forward the understanding of organizing in the contemporary society as well as organization located in the outskirts of formal organizations. Fourthly, by making a distinction between organizing and mobilizing, this study develops the understanding of how movements can serve as a resource for individual actors and their goals. Finally, the case provides a rare example of a movement born around a nascent digital innovation with possibly considerable impact on society. The research was carried out as a descriptive case study focusing on the meetings of Helsinki Ethereum Meetup, which is a meeting-based organization set up around a nascent blockchain platform, Ethereum. The primary data consisted of eight interviews with the meetup participants. In addition, the case was complemented by an analysis of the group’s social media accounts and membership data retrieved from meetup.com, through which the group was facilitated. The data was analyzed utilizing a dual approach deploying both open coding and theory-based coding techniques. Meetings and their organization were analyzed from three perspectives: a network, an institution and an organization. Furthermore, the case analysis included identifying the ideological, business and political context of the case and the meetup group’s relations to other groups in the field of blockchain technologies. The results of the analysis indicate that the meetings can be described as a hybrid of a norm-based institution, a network hub and a partial organization with less than all elements of a formal organization. In practice, all three perspectives are linked to each other and together complement each other to form one entity. However, this study implies that the specific logics can be regarded as analytically separate to arrive at a more pronounced multilevel analysis of meeting organizing. In addition, the case organization was found to be an example of a pioneer group in its own field being the first and only meetup devoted to Ethereum in Finland at the time of the study. Furthermore, the settings and the organization of the meetup were possibly linked to the group’s position in its field and the nascent developmental state of Ethereum.
Are there differences between the sale of an unopened Super Mario Bros. computer game and of the digital collage of 5,000 images? Viewed from the perspective of the doctrine of exhaustion, we can easily conclude that the two transfers have significant differences. The auction of the tangible data carrier of the Super Mario’s 1986 edition (for $660,000) 1 fits well into the doctrine. The auction of the NFT (non-fungible token) representing Beeple’s “Everdays: the First 5000 Days” (for an equivalent of an astounding $69.3 million) 2 seems to be hype with a snowball effect rather than a modern encapsulation of digital exhaustion. Some commentators, 3 including the present author in collaboration with Alexandra Giannapoulou, João Pedro Quintais, and Balázs Bodó, 4 have thoroughly introduced the incompatibility of the NFT mania with the existing copyright status quo, and so – in connection with the present book’s topic – the sale of tokenized information, which is capable of representing information related to digital artworks, is practically excluded from the scope of the exhaustion of the right of distribution. At the same time, NFTs de facto offer a “code-based digital ecosystem that has practical consequences for the copyright-relevant fields of creativeness.” 5 The sale and resale of NFTs is possible; an exchange of information and title to “own” and “trade” information related to copyrightable subject matter is technologically guaranteed. In line with that, a quasi-exhaustion regime has also emerged. As such, the NFT mania can practically evidence the need for and modern technology’s capability of offering digital marketplaces for artworks as well.
As a tool for cross-disciplinary collaboration, energy and emissions calculations were central as common reference point throughout the whole process studied here. Considering only the design phase, it is clear that particularly the energy account was useful in defining both the necessary amount of work and the methods of the collaborative work. One of the merits was its ability to force each participant onto neutral ground based on shared information and work requirements. The energy account served as a boundary object (Star 2010) in this way as it provided “something” around which to collaborate across disciplinary boundaries and something that could translate different disciplinary specialities into a mutually comparable success criterion: the primary energy factor. The primary energy factor was both the what and the why of this collaboration, simultaneously a process of creation and a guiding force. The effort that went into creating the energy account and collaboration in workshops, which were employed as a sort of management tool, were argued by some informants to have made the process ‘heavy on the nose’. This was largely due to design aspects and the signal effect, which was important for PH Kjørbo as a pilot project. As this was a pilot project, it has received a certain degree of special attention from all involved institutions. The participants describe the special requirements connected to this building as \n• trust in the concept,\n• broad participation in the project’s definition process,\n• trust between partners, and\n• high level decision making at the different partners’ companies to cater to an acceptable risk allocation for all parts.\nAccording to the respondents, the design process benefited much from the oversight of a dedicated process manager, a role that was served by one of the project’s senior architects. In fact, many respondents noted the exact point in time when the process manager exited the project was also the point when the project encountered problems. \nThe participants agree that “closeness” (in terms of frequent communication both face-to-face and by other means) between the central and defining actors in the project team was a key to success. Failures accrued once the distance between actors increased due to their involvement in other projects. According to respondents, one important role for a process manager in the later stages could have been as a liaison between project management levels (contractor) and subcontractors. Some problems that appeared in this phase involved the sheer disbelief shared by the subcontractors when they first became acquainted with the calculations, the functional demands, and the specifications that had resulted from the design process - a process they knew little about. This constituted a failure on behalf of the PH collaboration to translate the concept to the hired hands, which complicated the execution phase. \nContract frameworks were also mentioned as a contributing source of errors as turnkey contract frameworks dis-incentivised subcontractors from making order changes also after they were clearly deemed necessary by consulting engineers. This is not an unusual mode of contracting in the construction business from a traditional viewpoint and could perhaps prove to work better in the future as the concept matures along with the market. A greater level of detailing in the design phase is one way to address this. However, in light of the experiences gathered at PH Kjørbo, the question is whether a more collaborative framework could have been applied to allow subcontractors to identify and share in ZEB Project report 25-2015 Page 6 of 32 the risk taking with the main contractors and/or project owner - or, in fact, to take part in the social learning that occurs as actors make the project ‘their own’. One way to incentivise junior contractors to join in more time-consuming, perhaps less profitable, contract arrangements could be to highlight the skill and knowledge development benefits available for participants in such projects. This would, however, require some proof of concept to be sufficiently translated into a clear added value for\nsuppliers. At this juncture, the newly constructed Powerhouse is one such proof. In replicating elements of the Kjørbo project, it is likely that resources can be saved on design and parts of the pre-project phase. However, to avoid the amount of order changes seen in the execution of PH Kjørbo (especially for different projects), more resources must be spent on learning for junior contractors. \nFinally, the symbolic value that was characteristic of Powerhouse Kjørbo contributed to both its ability to be realised and concrete benefits for actors involved in the time after completion. Many have drawn parallels between PH Kjørbo and Tesla, implying that PH Kjørbo is for the building industry what that electric car is for the automotive industry. As many of the respondents emphasised, the building is a statement that says “it’s possible.” The goal had never been accomplished, let alone attempted, before, and success hinged on the project participants’ belief in that final statement. A radically different approach combined with an ambitious goal made that belief possible, and it was reinforced by the interdisciplinary work that was the basis of the project. This extra effort was a necessity in this project, but it might not be in the next. Some of it can most likely be implemented in other projects. However, as this report also demonstrates, picking pieces out of the success story PH Kjørbo may not yield equally impressive results because there is a connection between the pieces that is important for the whole building to succeed.\n1.2 Summary of part 2: Taking a zero emission office building in use\nThe second part of this report examined the early use phase of PH Kjørbo, which was undertaken by local actors with the tenant as well as the project team. Although it is clear that the planning and design phase and the technological solutions played important roles in the success of PH Kjørbo, the way in which the running-in period was handled contributed some crucial finishing touches to the users’ overall very positive experience with PH Kjørbo. Notwithstanding the technical calibrations themselves (which are outside the purview of this inquiry), the way user expectations were met by specific consideration of practical and cognitive aspects of the use of the building created a good use experience and not just an energy-saving machine. Great care was taken to prevent technical shortcomings from interfering with work and causing frustrations, even when it has compromised energy targets temporarily. A positive use experience was considered “elementary”, an attitude that, at least in theory, denied allowing money to become an issue in this pulling contest between energy efficiency and user experience. Challenges experienced in the running-in period overall were experienced by the tenant as lower or not above what was considered normal based on experience with previous moving processes. In PH Kjørbo the ventilation system was allowed to let temperatures drift more than in a normal building.\nHowever, this system also proved that indoor temperatures experienced as normal do not necessarily require them to stay consistently at “22.2 degrees” - in fact, a drift in temperature between 20-25 degrees was found to be perfectly acceptable by the occupants. Temperatures in the lower end of this range were considered cold by some but were manageable by providing information and handling practical and cognitive expectations - or, simply speaking, a sweater kept handy. Indoor temperatures in the top range or above, should they occur at all in the Nordic climate, are equally badly handled in most Norwegian buildings, according to the informants. Again, handling users’ expectations with care in this phase proved helpful in improving user acceptance. This same characteristic of the running-in period at PH Kjørbo was found when examining the acoustic issues posed by the extensive use of exposed concrete. Negative experiences were reported largely by ZEB Project report 25-2015 Page 7 of 32 users who were used to extremely silent conditions. Addressing the reasons for the design choices openly (thermal mass) allowed users to settle into their new surroundings. As one of the respondents noted, when viewing the experience of this particular building as a whole, the somewhat increased noise levels caused by scarce sound roofing due to a minimal ventilation system meant that the ventilation noise normally endured in other buildings was totally eliminated, but the indoor climate was still described as extremely good. The result was a sum of experiences that evidently surpassed any conventional building.\nPH Kjørbo shows that treating the user as a form of “sensor” and devoting resources to the “processing” of information from such “sensors” in the running-in period provides substantial insight into the user experience that is crucial for improving the use experience. At Kjørbo, user experiences were collected through the office link system by the office manager, who then bore witness for the users in the user forums that guided the work of the running-in team. This provided a unique data source for detecting the comfort threshold. When complaints started to come in, they could be addressed quickly - either through informing about the reasons or through actual technical fixes. According to our informants, at the time of the interviews, as issues were picked up, negotiated and solved, complaints began to disappear.
This article analyzes the problems of bringing in social media in a traditional, hierarchical organization. Difficulties rise from the contradiction between the bureaucratic approach of an organization and the collaborative community approach connected to social media. A change in the role of a developer is analyzed through a case study. The data was collected in a co-development process of a work unit at a Finnish University of Applied Sciences. The method of this study is analytic autoethnography, which proved to be a valuable tool for capturing a long-term development process and the changing role of the developer inside the organization. A new change agent, a swarm catalyst, is introduced at the end of the article. The initial characteristics of a swarm catalyst are based on the experiences of various, iterative developmental experiments. A swarm catalyst operates within an organization as an autonomous developer, and as a negotiator between the traditional organization and decentralized developmental swarms.
Knowledge Management and Sharing
Innovative Approaches in Technology and Social Development
This article applies a sociomaterial perspective to IT-enabled change. The empirical data consists of in-depth interviews and internal documents from a longitudinal case study of the telecommunications company Ericsson. They managed to successfully transform their finance and accounting (F&A) unit from a highly decentralized structure into a so-called shared service centre (SSC) structure. The transformation was executed within three years and was enabled by an enterprise resource planning (ERP) system. The findings consist of a framework with four dimensions that explains that IT-enabled change is a practice that is both social and material: a sociomaterial practice. The contribution of this article is that it shows that it is in the entanglement of the social and material elements across time where we can find a deeper understanding of IT-enabled change.
Present-day governments are experiencing a shift towards supplying demand-driven and personalized electronic services. This often requires that government organizations collaborate with each other and their services and processes need to be integrated to act in a coherent manner. In this paper, we take the diversity of government agencies as a starting point and focus on the development of a shared ontology to enable interoperability among heterogeneous business process and services of public agencies. This framework contributes to understanding the key concepts and relations that form the basis for coordinating the activities necessary for integrated public service delivery. The ontology is aimed at capturing the main elements to enable communication among and integration of the activities of decentralized and autonomous agencies. The ontology has been interactively developed by studying organizational processes, by conducting interviews and literature study. The proposed ontology can provide a foundation for an architecture blueprint that can enable demand-driven integrated service delivery in practice without having to pose detailed requirements on organizations. As autonomy is fostered, this research can potentially enable the integration of private organizations.
This article introduces the Symposium on the History of CITASA, the Communication and Information Technologies section of the American Sociological Association, from 1988 through 2005. It traces this history from the interest of those who founded the original Microcomputing section in developing computer applications for doing sociological research and teaching. It discusses the fit of this interest with the continuing “war” in the organization of computing between computer center centralization and individually autonomous decentralization. It explains the expansion of the scope and membership of the session to encompass the sociological study of communication and information technologies.