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Oct 24, 2018·Zurich Open Repository and Archive (University of Zurich)
0 cites
GARUSO: stakeholder participation beyond organizational limits

Martina Z. Huber Kolpondinos

Stakeholder participation is a cornerstone of effective Requirements Engineering (RE). It supports the development and evolution of software systems so that they fit their intended purpose within their application domain. To enable successful stakeholder participation RE experts have created a broad variety of approaches for different circumstances and project phases. These approaches focus on traditionally dedicated software systems, which have closed and location-bound user groups. The stakeholders of these systems usually are members of the organizations that commission or build the system. Meanwhile, technological development has opened doors for ubiquitously deployed and openly available software systems. Stakeholders of these systems are rarely members of those organizations. Instead, they are so-called outside organizational reach and typically unknown to RE experts. Hence, in contrast to stakeholders of traditionally dedicated software systems, they can neither straightforwardly be identified nor be requested to participate in RE. Moreover, they are likely location-independent, numerous and highly heterogeneous. Current RE approaches do not suffice to address these challenges. Established RE approaches provide limited means to identify stake- holders outside organizational reach, let alone motivate them to voluntarily participate in RE. They also cannot support collaboration in distributed settings or on a large scale, yet, collaboration is known to be essential for the development of novel systems and in unknown domains. Feedback mechanisms and social network sites enable distributed and large-scale collaboration. However, their effectiveness is limited as they originally have no RE purpose and typically are restricted to their members. Latest RE approaches close this gap and also apply motivation strategies, which, however, are simplified, missing the high heterogeneity of stakeholders out- side organizational reach; thus, risking to demotivate them. This thesis presents the GARUSO (Game-based Requirements Elicitation) approach, a novel RE approach specifically designed for stakeholders outside organizational reach. It provides (1) a strategy to identify them and (2) a social media based platform that enables their collaborative participation in RE and applies gamification to motivate them to do so. The GARUSO platform is the core of the thesis. Its conceptual solution is inspired by the structure of user stories, the experiential learning theory, motivational psychology and game design. As a proof of concept, it was implemented to elicit and prioritize requirements and evaluated in a field study with promising results: The identified stakeholders build a highly heterogeneous crowd which participated - over a period of three months - in platform activities. They perceived the platform easy to understand, interesting to use and during their participation increased their knowledge on the application domain of the software system of interest.

Open access
Software Engineering Techniques and Practices
Information Technology Governance and Strategy
Complex Systems and Decision Making
Original source
Jan 1, 2017·IT University Of Copenhagen (IT University of Copenhagen)
100 cites
Blockchain to Rule the Waves - Nascent Design Principles for Reducing Risk and Uncertainty in Decentralized Environments

Kristoffer NĂŠrland, Christoph MĂŒller-Bloch, Roman Beck, SĂžren Palmund

Many decentralized, inter-organizational environments such as supply chains are characterized by high transactional uncertainty and risk. At the same time, blockchain technology promises to mitigate these issues by introducing certainty into economic transactions. This paper discusses the findings of a Design Science Research project involving the construction and evaluation of an information technology artifact in collaboration with Maersk, a leading international shipping company, where central documents in shipping, such as the Bill of Lading, are turned into a smart contract on blockchain. Based on our insights from the project, we provide first evidence for preliminary design principles for applications that aim to mitigate the transactional risk and uncertainty in decentralized environments using blockchain. Both the artifact and the first evidence for emerging design principles are novel, contributing to the discourse on the implications that the advent of blockchain technology poses for governing economic activity.

Open access
Complex Systems and Decision Making
Innovative Approaches in Technology and Social Development
Original source
Dec 8, 2016·Behavioral Development
4 cites
Decentralized autonomy and company culture integration: Individual and organizational development incentives and potentials contextualized.

Tom Hagström, Tomas Backström

Decentralization is 1 way of mastering flexibility demands in postindustrial societies, increasing the need for employees’ autonomous work performance. Company cultures have been applied to integra ...

Open access
Complex Systems and Decision Making
Ego Development and Educational Practices
Business Strategies and Innovation
Original source
Jan 1, 2012·BioScience
11 cites
Scientists, Policymakers, and a Climate of Uncertainty

Fred Powledge

Climate change—fears of it; predictions about it; proposed reactions to it; and in some cases, denials of it—is a momentous issue for humanity, and it promises to become even more important. However, despite its importance—and mountains of scientific research on the topic—real progress by those with the means to address climate change has been slow in coming. The warming climate, with its accompanying intense weather, rising seas, and wrenching changes in agriculture, human health, and ecosystems in general, is not a recent discovery. Scientists and policymakers have been talking about it for decades. Climate scientists have produced reams of information about the change that is upon us—some showing that the shift is well under way, some offering ideas about how to cope with it by mitigating its effects or by adapting to it. Scientists are starting to develop the tools necessary to discover links between global change and specific local events, such as floods and droughts. Much of the US-based research is directed at people who make political decisions: members of Congress, the president, state legislators, municipal officials. But whereas the flow of information from scientists has been copious, the response from policymakers, including those at the topmost positions in government, has been minuscule. Interest in preparing for climate change seems to have been superseded by concerns about the economy. But the problems of a changed climate march on (see National Research Council definitions box), and at some point, policymakers will have to deal with them. As far back as 1978, Congress passed the National Climate Program Act in response to a need “to assist in the understanding and response to natural and man-induced climate processes and their implications.” The legislation stated that “Congress finds and declares” that “an ability to anticipate natural and man-induced changes in climate would contribute to the soundness of policy decisions in the public and private sectors,” and that “the United States lacks a well-defined and coordinated program in climate-related research, monitoring, assessment of effects, and information utilization.” Today, after dozens of data-heavy reports on climate change, bolstered by the work of the Intergovernmental Panel on Climate Change (IPCC), the crisis remains unaddressed, in large part because the issue has become a partisan arguing point—increasingly so as a presidential election looms. In April 2011, the House of Representatives considered action stating that “Congress accepts the scientific findings
 that climate change is occurring, is caused largely by human activities, and poses significant risks for public health and welfare.” The national legislators voted the proposition down 240 to 184, largely along party lines. Scientists who study climate change, then, are left with the following question: How do we communicate in a meaningful way with policymakers? Climate change, in the United States and elsewhere, covers most areas of the human experience. A report from the US National Research Council lists the following areas of concern: changes in the climate system; sea-level rise and its effects on the coastal environment; freshwater resources; ecosystems, ecosystem services, and biodiversity; agriculture and aquaculture; public health; cities and the “built environment”; transportation systems; energy systems; solar radiation management; national and human security; and climate policy. First of all, says Pamela A. Matson, an interdisciplinary earth scientist at Stanford University, scientists should not tell policymakers what to do. Matson chaired one of four expert panels charged by the US National Academies in 2009 with studying climate change and recommending responses to it. The panels—Limiting the Magnitude of Future Climate Change, Adapting to the Impacts of Climate Change, Informing an Effective Response to Climate Change, and Advancing the Science of Climate Change—each produced extensive reports. Together, these reports and a summary volume form a solid tutorial on the challenges facing the nation (see For more information). Matson headed the Advancing the Science of Climate Change panel. “We can't do much about politics,” said Matson in an interview, “other than to keep reminding people that there is a huge amount of evidence about climate change, its causes, and the risks associated with it. Decisionmakers of all sorts will need to decide if they want to take the risks and expose future generations to even greater risks, but scientists can do our best to provide the best and most clear information about those risks and uncertainties. We can also help by providing viable options for reducing those risks—options that make sense from social, economic, technical, and environmental perspectives. The Advancing report calls for more research designed to develop such options and thus support decisionmakers who want to respond to the risks of climate change by limiting it and adapting to it.” In practically all of the heavyweight studies of climate change, including those in the National Academies quartet, the panelists assumed that the federal government is the logical leader in climate policymaking, if only because climate does not respect local boundaries (or international ones either). But there are scant signs of leadership from federal officials, and there is active opposition to any climate action (or even the notion that climate change exists) among some national legislators. Progress at the federal level, says Peter Raven, cochair of the National Academies panel Informing Decisions and Actions, is missing. His panel recommended that the federal government create “comprehensive, robust, and credible information systems to inform climate choices and evaluate their effectiveness.” “My impression,” said Raven recently, “is that it hasn't happened. The United States is the only nation in the world where serious doubt is expressed about the scientific conclusion that the climate is warming rapidly and that human beings are the principal underlying factor. That kind of anti-intellectualism can only hurt as we try to maintain our standing in science and technology against some very stiff competition internationally.” Robert Fri, visiting scholar at Resources for the Future, chaired the Limiting the Magnitude of Future Climate Change panel, which recommended “a framework of national goals and policies” to limit greenhouse gases. Asked about the report's reception, he replied, “Policy attention has been focused on the economy recently. Not much has happened on the climate front as a result.” So the search for leadership has turned elsewhere—to local, state, and regional governments and private organizations. Several states have undertaken serious studies of climate change problems, many of them as a result of gubernatorial executive orders issued a few years ago, when climate change was considered less controversial. Some went a step further and set up commissions to recommend legislative action. The results of those efforts have been mixed; the economic crisis has sapped much of the climate change energy of local, as well as national, politicians. Arizona's Policy on Climate Change, instituted on 2 February 2010, under Governor Jan Brewer, seeks to reduce greenhouse gas emissions “while maintaining Arizona's economic growth and competitiveness.” Yet in the same executive order that established the policy, Brewer pulled her state out of a promising regional effort, the Western Climate Initiative, to limit the gases. The 15-member commission created by Brewer's executive order included representatives of electric power, manufacturing, and mining companies, but no scientists. Arctic sea ice reaches its annual minimum in September. The satellite images above show September Arctic sea ice in 1979 (upper panel), the first year these data were available, and in 2007 (lower panel). Source: US Global Change Research Program (www.globalchange.gov). For a free download of the National Academies 2009 expert panel reports and a summary volume, among other reports on climate, go to www.nap.edu. A 1990 law created the National Climate Assessment, which evaluates federal global research programs. The most recent assessment was in 2009; to see an outline of the forthcoming 2013 report, visit http://globalchange.gov/what-we-do/assessment. Information on climate research may be found through the US Global Change Research Program Web site, at http://globalchange.gov/. The Pew Center on Global Climate Change publishes the “Climate Change 101” series, available at www.pewclimate.org/globalwarming-basics/climate_change_101. For detailed state reports on plans and recommendations for adaptation, see Massachusetts's at www.mass.gov/eea/docs/eea/energy/cca/eea-climate-adaptation-report.pdf. For a critical look at America's willingness to adapt to climate change, see Robert Repetto's 2008 report for the Yale School of Forestry and Environmental Studies at http://environment.yale.edu/publication-series/climate_change/5790. The Colorado Climate Project created a blue-ribbon action panel in 2007 that, a year later, produced 70 recommendations for reducing greenhouse gas emissions and preparing for the coming changes. The panel's efforts appear to have been received favorably by policymakers. Texas, beset by wildfires in 2011 that some experts linked to climate change, has no state adaptation plan, according to a survey by the Pew Center on Global Climate Change. Texas leads the states in carbon dioxide emissions. In Connecticut, the Governor's Steering Committee on Climate Change says that it is “working with stakeholders” and “assessing the impacts of climate change.” However, the committee's Web site devotes approximately half of its space to thanking the company that designed its logo. Massachusetts has made a more strenuous effort. In September 2011, the state sent a report to its legislature in which the expected impacts were analyzed and suggestions were made for reactions to them. The proof of the pudding in Massachusetts, as in the nation as a whole, lies in what happens after the recommendations go to the policymakers. In the Bay State, that would include the office of Frank I. Smizik, the chair of the House Committee on Climate Change. Smizik believes that climate change is going to affect “every corner of our lives,” is already creating problems, and is “one of the most complex and interrelated problems we face. And that makes it even more of a challenge to confront.” In an interview, the legislator praised the state's framework report both for its “long-term and far-reaching strategies” and for the “small, incremental improvements we can make at little or no cost. This aspect of the report makes the necessary task of climate adaptation seem more feasible.” Does this mean that Massachusetts's policymakers will rush to enact laws to deal with the well-documented menace? “Ideally, the need to adapt to climate change will be taken seriously, and these strategies will be swiftly transformed into reality in Massachusetts,” said Smizik. “Realistically, it won't be that easy. My job as the Chair of the House Committee on Global Warming and Climate Change is to advocate for the strategies that I think are not only most effective but also the most politically feasible at this time. I could see some of the more short-term, cost-effective strategies making progress in the State House as legislative packages. Meanwhile, some strategies will be directly implemented by state agencies. “I feel these issues are very pressing and they warrant our immediate attention. But
 the legislating and governing process takes time, with good reason. The release of this adaptation report is an important step for our state, but it's hard to say how quickly or slowly these adaptation measures will become law. The economic climate is such that legislators are very focused on job creation and the like, and environmental issues are often pushed to the back burner in this situation.” The state of Washington is another place where policymakers take climate change seriously. Hedia Adelsman is the director of the state's Department of Ecology. Her predecessor in that job was Christine Gregoire, who went on to become the state's attorney general and then governor. Adelsman credits Gregoire with helping move climate awareness into action. Also, the University of Washington produced an exhaustive examination of climate change and ways to react to it that has served as a vital resource for legislators and other policymakers. Within 50–100 years, 2400 miles of major roadway are projected to be inundated by sea-level rise in the Gulf Coast region. The map shows roadways at risk in the event of a sea-level rise of about 4 feet, which is within the range of projections for this region in this century under medium- and high-emissions scenarios. In total, 24 percent of interstate highway miles and 28 percent of secondary road miles in the Gulf Coast region are at elevations below 4 feet. Source: US Global Change Research Program (www.globalchange.gov). Even though Washington is more environmentally conscious than most other states, economic troubles have hampered action on the climate front. “The conversation is not as active as it used to be,” said Adelsman in an interview, “[for] a couple of reasons: One of them—no surprise—is all the budget problems that the state is facing. And when you talk about the impact of climate change, people really see it as in the future. And right now we have all these urgent problems facing us. Some of the impacts that would be due to climate change
 people don't see as something that's happening now. They see it as happening a little bit more in the future. So they feel like they can get back to it later
 But the communication continues. “It all depends on how you describe it,” she said. “If you are describing the problem as a water-availability issue—if we are going to face a major issue with water available for irrigation; for municipal, for our fish, the salmon—you get people to listen. If you talk about it as global warming, it's immediately, ‘go away.’ “It's kind of sad to not call it by what it is, but it's much easier to communicate with the public and with the policymaker if you put it in these terms.” Some, including the authors of the National Research Council's panel Advancing the Science of Climate Change, think that a likely source of federal leadership can come, with a few modifications, from an existing organization: the US Global Change Research Program (USGCRP), which was created in 1989 as a presidential initiative by George H. W. Bush. USGCRP coordinates and integrates the global change work of 13 agencies, from the US Department of Agriculture to the US Department of Defense to the US Environmental Protection Agency and the Smithsonian Institution. Thomas Armstrong, of the White House Office of Science and Technology Policy, is USGCRP's executive director. In an interview, he said that he certainly agreed with the panels' findings. “But the real challenge comes not when you recommend strategic changes but when you get down to the nuts and bolts of implementing programs.” One potential obstacle, he said, could come if 13 agencies, which together receive $2.8 billion in global change research funds, are asked not only to funnel their work through a single office—his—but are made to redirect their agencies' funding as well. “If we were to take this level of enterprise and now say that it is no longer just coordinated but actually run out of my office, with all the resources coming to my office, that would be a big change in our collective way of doing to say the said is the 13 agencies, and the 13 are The of 13 them and a of leadership of this I would be that in their we would be the and of 13 federal who their research and to 13 agencies' In we would be the USGCRP out of what makes this program so the Science in climate information to policymakers. one is the climate change who can of all science in the of some is the of of scientific which scientists by their as does the in of such as very out of out of very than out of and so deal with communication such as these and many there has a of or for a can be government agencies, such as the that produced the state action or state such as Hedia in and federal such as the USGCRP they can be such as the regional Climate Science that were established in 2009 by the US Department of the The are by the US and by one or more significant of communication is by private and the Pew Center on Global Climate Change, which has been to and information on climate Climate an of and a for natural systems in the face of climate change.” The which a large of for for adaptation, dozens of studies from The appear to be some in scientific information into the of those who already want to it in their program director at the Climate for the part of a regional program run by the National and says that it that are more with decisionmakers much to the in of decisions that may be to scientific for something more to We certainly people who are out scientific information to make decisions that help them deal with of these decisions to the that has the region for years and are vital to policymakers who deal with water does a of its when public and private including a to a are also for scientific about adaptation and a then, is on the that climate change is important. are who for one or climate or climate change as something they really need to more about into their it's because a to attention to of the US Department of the have been under orders now to make climate change part of their it's because an like their is to the impacts of climate, and they want to more so they can to address this it's because an or government has a climate impact that them into The is an of as is in the United States and for how are projected to become more A so that it is years would other year or more by the of the century under the Source: US Global Change Research Program (www.globalchange.gov). But on many other the science of climate change has a much was one of states that active in the issue of climate change State and a the on Global Climate Change and it with the problems of global warming, as well as with into ways to the and with the potential of carbon The commission for years and up with the of that time, the legislature to the commission to its State who was cochair of the now says that the effort. in the way of the scientific evidence and any for doing about a she said in an “We a from the with the of so They all up and to recommend of We a very large and it was so it was to Even with she said, that make it out of her at the As the climate that are to Source: US Global Change Research Program (www.globalchange.gov). says that opposition to progress from and such as the and who of the US are major of and “It was she said. “I could get an passed that that our state the impact of climate change and make recommendations as to policy changes and other even any to deal with I that we would be that climate change is an issue in will see little to no to address climate change the leadership is in This is we are the most in the to sea-level she said. In the state is for and has also and said, “We are one of the of greenhouse at in the than many that the state has to a of and has its carbon The for those measures was For climate change legislation to on its she said, “I we will need federal

Open access
Complex Systems and Decision Making
Science, Research, and Medicine
Innovation, Sustainability, Human-Machine Systems
Original source