Audit and Compliance in Service Management using Blockchain

Abstract

Auditing is the inspection of the processes and work done during a period of time whereas compliance is the process of complying to the rules. In Service management space various organizations provide and use various services in the form of transactions and are dependent on each other. An organization may not use only one service to provide its services to the client, it may use multiple services like database, storage, processing, etc. Due to this involvement of multiple parties in the business, it is very tedious to manage these licenses and also more difficult to audit this system. Each organization have stored information at their own data centers, hence it is very hard to guarantee the trust between these organizations. To address this issue we propose a blockchain based solution to ensure transparency and security in the transactions between these organizations.