A Systematic Literature Review on Using Blockchain Technology in Public Administration

Abstract

Blockchain technology promises that it can transform completely modern society and its applications in the near future. Its main characteristics could change activities that are related to public politics and services, such as administrative processes, security, privacy, transparency, integrity, and confidentiality. The citizens concern about the potential risks, that are mainly related to data security, respectively documents falsification in a corrupted and non-transparent government. Not only in terms of administrative efficiency, but also in terms of boosting confidence, transparency, and accessibility of services, blockchain technology has the potential to play a major role in the digitalization of the public sector. Blockchain-based solutions facilitate citizen-government collaboration by safely streamlining and automating procedures while maintaining privacy and secrecy. To better understand the adoption of blockchain in public administration, we conducted a Systematic Literature Review (SLR) including 32 primary papers in this study. We intend to address one of the Informatics Society's major concerns: the data security of thousands of individuals and the inviolability of citizen databases. Furthermore, we identified gaps and future trends to support researchers in this domain.