Trust-Driven Vehicle Product-Service System: A Blockchain Approach

Abstract

For the automotive industry, promoting more value-adding services in usage stage is a long-standing challenge for global manufacturers. As many cars have an unknown history, it is proven difficult, if not impossible, to prevent scams and frauds when offering car services. As an emerging technology, blockchain is characterized by high immutability, transparency, security, and traceability. Such characteristics make blockchain a highly promising empowering technology to maintain mutual trust among stakeholders in vehicle product-service system (PSS). This paper presents a blockchain-based PSS framework, which is intended to address the trust issue vehicle PSS.