The Role of Internet of Things and Blockchain in the Development of Agile and Sustainable Supply Chains

Abstract

Achieving customer satisfaction requires seamless collaboration and coordination across the value chain of suppliers, manufacturers, regulators, logistics service providers, and retailers. At the same time, disruption in the supply chain causes increased costs, and, more importantly, lost revenue. Therefore, organizations are looking for transparency, flexibility, and agility in their supply chains. The internet of things and blockchain, as a part of efficient technologies in supply chains of organizations, build trust, transparency, and consensus among all stakeholders, creating benefits for every actor and ensuring flexible business outcomes .Due to the increasing importance of these technologies in today's world and the integration of these tools in all business processes, in this research, the dimensions, components, and vital indicators affecting the creation of a smart and efficient supply chain with high reliability and has been assessed as having strong resilience. Finally, the structure of a smart supply chain is shown by the interaction of these transformative technologies.