A methodology for integrated delivery of business support services

Abstract

Business support services are internal services required by various business units within a company to support their operations and meet their strategic business objectives.The strategies for sourcing, structuring and governance of business support services depend on the nature of work being performed and who is being served.In recent decades, companies have been using various service delivery models, such as decentralization, centralization, shared services, offshoring and outsourcing to deliver these services.Through these models of service delivery companies manage their business support services not only as stand-alone functions but also as sub-functions such as payroll, general ledger accounting, accounts payable, employee services and purchasing, which are carried out within the departments of Finance, HR, IT, Supply Chain Management and Facilities Management.These sub-functions within functions deliver services such as payment of employees, bookkeeping, payment of vendors, employee records and processing of purchase orders.Business support services are internal services that are required by various business units within a company.These internal services, in turn, support the company's operations in meeting the company's strategic business objectives.The models applied to deliver these services have changed significantly.Current models include decentralization, centralization, shared services, offshoring and