Research on Data Management Model of Customer Service System Based on the Theory of Smart Contract

Abstract

Blockchain can not only record transactions, but also can be combined with smart contracts to record, run, and maintain valuable information. The application of blockchain in various fields is the development direction of smart contract, and its automation and editable features bring a wide range of application scenarios. In view of the working principle of smart contract and according to the requirement of data acquisition and management, the paper constructs a data management model of customer service system based on smart contract theory, it automatically performs data acquisition and management services, updates data status, and realizes the automation and standardization of data acquisition and management. It also constructs a simulation model based on the System dynamics simulation principle of the software of Anylogic, which the validity of the model is verified by mechanism. The model is of great theoretical and practical significance for exploring the data management scheme of complex system, establishing data acquisition, data validation and data interaction mechanism.