Invoking blockchain technology in e-government services: a cybernetic perspective

Abstract

Purpose This paper aims to provide insights into the integration of blockchain technology in e-government services. Design/methodology/approach The article invokes an exploratory approach to emphasize the possibilities of integrating blockchain technology in e-government services. A cybernetic model is detailed in the paper for bridging the gulf between blockchain and e-government. Findings The integration of blockchain technology in e-government services is capable of enhancing the efficiency and effectiveness of service delivery. Furthermore, this integration would facilitate in maintaining the privacy of the online transactions. Originality/value Hitherto, studies have focused on the blockchain technology in many sectors; however, the integration and utility of blockchain technology for the government sector have remained unexplored. The current study seeks to fill this gap.