MoSS: Mobile Smart Services for ubiquitous network management

Abstract

We present an intelligence-based mobile solution addressing product life cycle and overall network management functions. Traditional network and service management systems rely on basic inventory information periodically collected from the network in order to establish the basic “Install Base” network view. Such collection systems, however, still require manual human manipulations given the required device's electronically embedded predefined parameters are often inaccurate or absent. Leveraging mobile agents and ubiquitous computing in networks, we developed the Mobile Smart Services (MoSS), a location-aware solution as well as a novel interactive interface to improve the collected parameters and Return Material Authorization (RMA) user experience. The fluid interaction, mobility, and efficiency of the system allow network service providers and customers to solve network management problems. The applications developed also enable ubiquitous inventory management, intelligent contract management and effective system diagnosis to improve productivity in complicated network systems.