Decentralization in Practice: Institutional Challenges, Adaptive Responses, and Future Policy Directions for Social Welfare Service Delivery in Ghana

Abstract

ABSTRACT This study examines how Ghana's decentralized governance system shapes public social welfare service delivery, with a specific focus on the Department of Social Welfare (DSW). In Ghana, decentralization involves the transfer of administrative and fiscal responsibilities for social services from the central government to Metropolitan, Municipal, and District Assemblies, within which the DSW operates. Using a qualitative case‐study design, the study purposively sampled 30 national and regional DSW officers (60% male, 40% female). Data were collected through in‐depth interviews and analyzed thematically. The findings reveal three interrelated challenges: role conflicts arising from dual reporting lines, human resource gaps that undermine effective service delivery, and persistent funding and logistical constraints. In response, officers adopted coping strategies such as informal inter‐agency collaboration, role multitasking, and internal financing mechanisms. Participants proposed reforms including clarifying institutional mandates, professionalizing social welfare practice, securing sustainable budgetary allocations, and introducing digital monitoring systems to enhance accountability. Overall, the study underscores the need for structural reforms to strengthen decentralized social welfare service delivery in Ghana.