Blockchain Adoption Intention by a Third-Party Logistics Company: A Malaysian Case Study

Abstract

Blockchain is a distributed ledger technology that continues to make headlines as a potential silver bullet for companies wanting to harness its benefits like transparency, integrity, and the ability to track and trace. Pioneered by the financial industry, other sectors are beginning to follow through with adoption, including the logistics and transportation sector. However, current studies on adoption by this specific sector remains underrepresented in the literature. This research uses qualitative data from in-depth interviews of a single third-party logistics (3PL) company to elicit feedback on their perceived benefits of blockchain adoption and the factors that might drive or inhibit adoption. The results show that factors identified support previous literature as well as providing rich qualitative data explaining the barriers that inhibit adoption. The results contribute to both literature and practice, providing insights to other companies within the 3PL industry.