Examining the mediating role of virtual brand experience between metaverse marketing strategies and consumer-based brand equity in the fashion industry

Abstract

Purpose The study aims to investigate the impact of metaverse marketing strategies, specifically branded non-fungible tokens, extended reality (XR) gamification and immersive shopping experiences on consumer-based brand equity (CBBE) in the fashion industry. Additionally, this study examines the mediating role of virtual brand experience (VBE) in the context of fashion marketing in the United Kingdom. Design/methodology/approach Grounded in online flow theory, mental transportation theory and Aaker's Consumer-based brand equity (CBBE) framework, the study adopts a quantitative approach. Data were obtained from an online survey of 626 UK-based metaverse users who participated in virtual fashion activities. The hypothesized relationships were tested using structural equation modeling (AMOS) and bootstrapped mediation analysis. Findings The results show that VBE plays an important role in driving CBBE for consumers of metaverse fashion. VBE has a strong positive effect on CBBE and partially/fully mediates the relationship between metaverse marketing strategies and CBBE outcomes. While BNFTs and XR gamification marketing strategies both have significant direct effects on brand awareness/association and perceived quality, there was no support for their relationship with brand loyalty. XR-based immersive shopping shows no significant direct effects on any CBBE dimension but exerts a significant indirect effect through VBE, indicating full mediation. Overall, the results suggest that metaverse strategies enhance brand equity only when they generate meaningful sensory, affective, behavioral, intellectual and social brand experiences. Practical implications The results offer actionable insights for fashion marketers to design immersive and interactive metaverse experiences that increase perceived brand equity and brand experience. Originality/value This study is a pioneering study to empirically confirm the mediating role of the VBE in linking metaverse marketing strategies with CBBE in the fashion industry. It addresses gaps in brand management theory and highlights experiential processes driving brand value in the metaverse.