Human-centric Literature on Trust for SfTI Veracity Spearhead

Abstract

This article summarizes the literature on trust of digital technologies from a human-centric perspective. We summarize literature on trust in face-to-face interactions from other fields, followed by a discussion of organizational trust, technology-mediated trust, trust of software products, trust of AI, and blockchain. This report was created for the Science for Technological Innovation Veracity Spearhead supported by New Zealand's National Science Challenges.