DAO-Based Society-In-The-Loop Model: Redesigning Society-In-The-Loop Framework to Concrete Social Dialogue Key Measurement for Platform Workers

Abstract

The advancements in Information Communication Technologies (ICT) have caused widespread adoption of immersive technologies throughout society. Among these, artificial intelligence (AI) is the most popular, increasingly integrated into various business practices. The capacity of this technology to process large volumes of data has made it indispensable for businesses, driving efficiency and innovation across sectors. Despite the benefits of these technologies, AI technology often compromises employee rights due to biased automated decision-making and pervasive monitoring processes. In response, the European Commission took a decisive step to protect platform workers with its proposal for the Directive on Improving Working Conditions in Platform Work (2021/0414 COD). This directive aims to ensure fairness, transparency, and accountability within digital labour platforms by introducing four crucial measures designed to counteract biased decision-making and intrusive monitoring in its algorithmic management chapter. However, one of these measures “social dialogue” remains abstract. This paper proposes a blockchain-based AI feedback loop model: DAO-based Society-In-The-Loop (DAO-SITL) Model to concrete this key measurement by redesigning the Society-In-The-Loop (SITL) framework through Decentralized Autonomous Organizations (DAO) governance approach.