Blockchain performance in supply chain management: application in blockchain integration companies

Abstract

Purpose Performance assessment of blockchain in the supply chain requires a systematic approach because of its interdisciplinary and multiobjective nature. Hence, four types of performance domains are identified, namely, environmental, economic, customer and information. Design/methodology/approach The following methodologies have been utilized: (1) literature review to find relevant factors, (2) factor analysis to validate factors and (3) DEMATEL theory to find the cause and effect relationships amongst performance measures. Findings An integrated holistic performance assessment model incorporating the 4 criteria and 25 subcriteria is applied. Originality/value This is the first paper to analyze blockchain performance in an industry setting.